FAQs – Line of Love

FAQs

How do I find the pendant I'm looking for on your website?

There are a couple ways you can do this.

THROUGH YOUR MOBILE DEVICE: 

Go to the Menu at the top of the page, and the Searchbar will come up at the bottom of the drop-down menu. 

Start typing in the name of the pendant you're searching for (ie. "Family"). Hit "enter."

All the pendants that have the word "Family" in it will appear in the next screen.

ON YOUR DESKTOP COMPUTER:

USE OUR SEARCHBAR:

If you remember part of the name of the pendant, you can use our searchbar at the top of the page:

Click on the magnifying glass, and a search bar will come up.

Start typing in the name of the pendant, and hit “enter”.

All the pendants that have the word you’re searching for will come up in the search results. 

BROWSE OUR COLLECTIONS:

Our collections are sorted by types: Types of love (family, friendship, romantic love); as well as by other interest groups.

You can find all our collections under the “SHOP” bar at the top of the website.

Still have questions? Send us an email or give us a call!

Where do the symbols and meanings for the Line of Love jewelry come from?
Answer: All the sculptures and sculpture jewelry series from the Line of Love are original copyrighted works of art (copyright registration #1123754) by Joseph Chiang, inspired by his years of work in ceramics. His Line of Love series has also drawn influences from nature, family, and of course, the very idea of love itself.


Do all pendants come with a necklace chain?
Answer: Yes, each pendant comes with one Italian sterling silver chain. You can select your specific chain length option through the drop-down menu.

Can I buy a necklace/chain in addition to my pendant purchase?
Answer: Yes, you can buy a necklace/chain as an additional order. Contact us for more details! 

Will sterling silver jewelry tarnish?
Answer: Yes, as with all silver jewelry, the pieces will eventually tarnish due to a variety of factors, including contact with the air and chemicals.

The Line of Love is made from high-quality non-tarnish silver (925), which will reduce the occurrence of tarnish, while not eliminating it completely. There are many simple, preventative ways you can keep your silver from tarnishing, to ensure it lasts a lifetime.

Does Joseph Chiang take sponsor and commission work?
Answer: No; currently Joseph is not available for sponsor and commission work.

What currency is displayed for the Line of Love?
Answer: The Line of Love is priced in Canadian dollar currency (CAD). 

Do you ship internationally?
Answer: Yes, we do ship worldwide! Our international shipping rates are as follows: 

$15:  (7 - 14 business days with NO tracking number)

$39: (7 - 14 business days WITH tracking number) 

$60: Expedited Shipping PLUS tracking number (4 day shipping)

$0.00: Free shipping over $150 (7 - 14 business days with NO tracking number)

$25Free Shipping over $150 (7 - 14 business days WITH tracking number)

 

What is your refund policy? 

Returns 

Articles are accepted for credit or exchange in Canada or the United States if returned in saleable condition within seven (7) days accompanied by a sales receipt and prior contact via email correspondence through the Line of Love at: lineoflovesculpture@gmail.com.  

EXCEPTIONS

There will be no returns or exchanges allowed for pierced earrings due to hygienic reasons; or previously commissioned and/or personalized artwork pieces.

Items that are shipped internationally are a final sale, and unfortunately cannot be returned.

Saleable condition is referring to the items which may not be accepted if they are damaged or altered during the shipping and return process, whereupon the item(s) will be shipped back to the sender.  

We are not responsible for items which may be lost or damaged in transit, or for providing any additional insurance coverage for your shipment. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, or for another item (ie. a different length necklace), you are responsible for the cost of the difference between the product you are requesting and the one that has been paid for. Please send us an email at lineoflovesculpture@gmail.com to discuss your needs BEFORE sending your item to: 12455 60th Avenue Surrey British Columbia CA V3X 2K7.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 12455 60th Avenue, Surrey, British Columbia, CA, V3X 2K7

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If the item you received was packaged in error and is not the item you purchased online, we will cover the cost of shipping and exchange.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

More Questions?
If you have any further questions, please contact us directly via email using our contact form located in the dropdown menu.

Thank you!

CONTACT US
Have questions? We're happy to help! Contact us by clicking the photo below. You'll be directed to our contact form.

Stay in touch

Contact Us

We'd love to hear from you. Call us at 778-389-2338 or email us at lineoflovesculpture@gmail.com and we'll be happy to answer any questions you have.

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